Queens Park operates an appointment system. You can book an appointment with the Doctor or Practice Nurse by telephoning the surgery on the number listed or calling in to the building in person.
You will always be offered the next available appointment unless you request a certain day or time and will always see the Doctor to who you are allocated. Normally patients should be able to see their own doctors within 5 days. On the occasions when your allocated Doctor is unavailable owing to holidays or sickness etc., you will of course be seen by another Doctor.
Patients with urgent problems will always be seen the same day. One appointment is for one person. Should you require yourself and a child or spouse etc. to be seen together, please explain this to the Receptionist when booking and you will be given two appointments with Doctor or the Practice Nurse. This is to allow enough time for your consultations.
Our senior practice nurses offer a daily minor illness clinic and have received additional training to allow them to diagnose and treat conditions such as:
- Urine Infections (e.g. Cystitis)
- Ear/Throat/Chest or Skin infections
- Hormone Replacement Therapy (Nurse to check Blood Pressure)
- Contraception (Nurse to check BP)
Your receptionist will be able to provide further advice on accessing this service.
In some circumstances your Doctor or Nurse may be able to help you with a problem over the telephone. After you have explained your problem or query to the Receptionist, you will be asked to phone back at a certain time when Doctor/Nurse has finished surgery, (usually between 11.00 and 11.30am).
Your Doctor/Nurse will then either leave a message for you with the Receptionist or will speak to you over the telephone.
All advice given will be recorded in your computer notes.
You will be seen on the same day if your problem is urgent but you will need to inform your Receptionist of this and provide some details to enable us to ensure you are directed to the most appropriate service. An emergency appointment may not be with your normal doctor. If the surgery is full, you will be given a time for a slot designated for emergencies. Should your Doctor think that this is inappropriate, you may be asked to make a routine appointment.
Please inform us as soon as possible if you are unable to keep a booked appointment. In an average week 70 patients fail to attend for their appointments. This means that 70 other patients have to wait longer than necessary for their appointment. You can now cancel an appointment without waiting in a phone queue, just telephone 01642 618170 and select the appropriate option and leave your details.
It may not be possible to see you if you arrive late for your appointment with the doctor or nurse, because this may cause problems for other patients who have appointments. In these circumstances you may be asked to rebook.
It is now possible to book your appointment online if you have your SystmOne details. You can get these by asking a receptionist when you come in. If you are unable to find a suitable appointment time please telephone the surgery on your usual GP’s reception number as an alternative GP may be able to see you.
Appointments with the doctor will be for 10 minutes. If you need longer please ask when making the appointment. You need to make a separate appointment for each member of the family that wishes to see the doctor.
Please make sure that you arrive on time for your appointment and if you are unable to make the appointment, please cancel it. If you do not attend for 2 routine appointments and do not contact the surgery, you will be sent a letter explaining that a further non-attendance will result in removal from the practice list.